Good Practice Examples


Citizen participation

Brazil's e-Democracia platform allows citizens to comment on draft legislation

In Brazil, the Chamber of Deputies’ e-Democracia platform uses new social media and technology tools to engage a range of actors in the legislative process. For example, it allows citizens to comment on draft legislation and see when their comments are incorporated into law.

The platform enables multiple modes of interaction for citizens and lawmakers, including:

The e-Democracia platform was launched in June 2009 and, as of August 2013, the portal had about 3,000 debates (forum threads), 17,400 contributions, and 27,400 registered participants.


Finland setup an e-petition platform that enables citizens to propose legislation

Open Ministry is a civil society e-petition platform that enables citizens to propose legislation to Finland’s Parliament. Any proposal that receives over 50,000 signatures is automatically considered by the Parliament. Issues that have thus far received more than 50,000 signatures and have come up for parliamentary consideration include banning farming of animals for their furs, copyright regulation, allowing same-sex marriages, and making Swedish language non-mandatory for Finnish students.


Citizens are invited to have their say in the legislative process in Ghana, South Africa and Uganda

In Ghana, memoranda are welcomed from the public on any bill before committee. The South African Parliament allows for “submissions” to committees as well, and provides a simple description for how citizens may use this tool in its website. While in Uganda, members of the public may appear before parliament to give evidence on an item in the budget.


In Croatia, there is widespread collaboration between parliamentarians and civil society representatives

In Croatia, requests to hold a roundtable at Parliament are frequently approved by the Secretary of the Parliament, while many civil society organizations cooperate directly with parliamentary committees on round tables or thematic open sessions. Committee chairs have the right to invite NGO representatives to committee sessions to obtain additional information on reviewed bills.

Each committee has between three and seven external permanent committee members from think tanks, interest groups or NGOs. The external permanent committee members are elected through a public announcement and have the right to participate in committee discussions, but cannot vote. They receive monthly remuneration (approximately €260) and are entitled to reimbursement of travel expenses.


In the US, the "America’s Legislators Back to School" program enables legislators to meet with young people

In the United States, the National Conference of State Legislatures operates a program called "America’s Legislators Back to School". The program gives elected parliamentarians in all 50 states the opportunity to meet personally with their young constituents and to answer questions, share ideas, and listen to concerns. The program is designed to teach young people what it is like to be a state legislator: the processes, the pressures, and the debate, negotiation and compromise. The program is emphasised as a bipartisan event.


In the US, the House and Senate removed restrictive rules governing members’ use of social media

Before the digital age, Congress established ‘franking rules’ on communication to constituents. These governed how Members could use public funds to send mass mailings to constituents, while guarding against incumbents using this privilege to advance political campaigns. When these rules were extended to include social media, at first they were restrictively applied, effectively making popular social media services such as Facebook and Twitter out of bounds. This reflected fears that using social media would imply a commercial endorsement through association with advertising, could tarnish the status of the institution, might create security issues, and would make inappropriate political activity harder to catch.

Following emerging experience, debates and a campaign led by the Sunlight Foundation, in 2008, the House and Senate revised these rules and allowed members and staff to use social media to correspond with constituents more freely, while still maintaining the principles of no product endorsement, no partisan material and no unrelated personal information.

While there is no overall social media policy, the House and Senate rules now makes clear that Federal law and House Rules on communication apply to all ‘official content of material posted by the Member on any website’, but not to the broader social media platform itself.

Source:,, is a Latvian civil society-run website allowing citizens to propose legislation is a Latvian civil society-run website allowing citizens to propose legislation that is considered by parliament if it receives more than 10,000 signatures. Civil activity at has resulted in two new laws being passed.


Montenegro has established an online petitioning system: the Citizens’ Voice e-Petitions platform

Launched in October 2012, Montenegro’s Citizens’ Voice e-Petitions platform enables citizens and permanent foreign residents in Montenegro to identify policy issue and propose solutions to the central government in the form of e-petitions. If an e-petition is supported by at least 6,000 online votes, the government undertakes to consider it as a formal policy motion.

In the first six months of the project, 21 e-petitions qualified for voting through Citizens’ Voice, two of which reached the threshold of 6,000 votes.

The platform was developed by the Government of Montenegro, in cooperation with the United Nations Development Programme Office in Montenegro, using the experiences of the UK government e-petitions platform, the US Government website “We the People” and the German Bundestag’s e-petition website.


The code for the UK government’s platform was released on Github

The code for the UK Government’s platform was released on Github, which is the largest code host in the world. is a single domain used to deliver digital services to citizens. It is an open source and mobile-friendly platform.


The European Parliament has provided open source access to its legislative mark-up tool

The European Parliament is since 2010 using an open source release of AT4AM. This is a web-based amendment authoring tool used to create and table amendments on the proposals of the European Commission and the Council of the European Union, and the reports of the parliamentary committees. Until February 2013, 250.000 amendments had been created with AT4AM.


The European Parliament runs live chats on Facebook with MEPs

The European Parliament has undertaken a strategy to engage the public in the places where they are and to use social media tools to promote public understanding and interest in the parliament. It has developed custom applications inside Facebook to run live chats with members, to find their local MEP and connect to their Facebook page. It has also run a competition to select a citizen to be a Facebook “editor” for a day.


The Finnish parliament works with external groups to engage citizens

The Finnish Eduskunta’s Committee for the Future is partnering with domestic and international research organizations, universities and institutions to address challenges of citizen engagement in the legislative process. It is also integrating new technologies into its methods of work, including exploring the use of social media during hearings and exploiting crowdsourcing techniques to boost citizen feedback.


The Swedish parliament reaches out to citizens in a variety of ways

In Sweden, parliament reaches out to citizens through regional surveys or by holding panels of MPs in local districts. Parliament has also opened regional ‘branches’ throughout the country, where citizens can access educational and informational material on parliament and follow live broadcasts of parliamentary proceedings. These branches serve as meeting places for MPs and voters.


The U.S. state of Oregon aims to improve political participation through its citizens’ initiative review

In Oregon, the Citizens’ Initiative Review was established in 2009 to improve the quality of public participation and political deliberation. It brings together 24 randomly selected, demographically diverse voters for 5 days to review evidence, talk to experts, hear from campaigns, and discuss a ballot measure that citizens will vote on when they go to the polls. They ultimately produce a citizen statement reviewing the facts and arguments. Each citizen statement is published as a prominent page in the voters’ pamphlet as a new and easily accessible resource for voters to use at election time.

A 2012 evaluation found the citizen statements to be “highly deliberative”, “high level of factual accuracy”, and insightful from the perspective of two-thirds of citizens who read them.


The US Congress is developing an online crowdsourcing legislative platform

While still experimental, the Madison Project – a US Congress online crowdsourcing legislative platform – is an open source tool to allow anyone to comment on or annotate a piece of legislation.


The US Library of Congress has launched a challenge to help improve Akoma Ntoso’s support of US and UK legislative data

The United States Library of Congress, through the online platform has launched a challenge to invite competitors to map the Akoma Ntoso schema to established US and UK legislative markup languages to improve Akoma Ntoso’s support of US and UK legislative data.